Delivery Rates
UK Delivery
We aim to process all orders within 1-2 business days. Most orders will be sent by Royal Mail First Class post which aims to deliver within 1-2 working days. We will always request proof of posting when we leave items at the Post Office. Certain larger or high value items may need to be shipped second class, signed for, which allows us (and you) some peace of mind in terms of delivery - this does take slightly longer, but at least we can be sure it will reach you!
European and International Delivery
**Important Note for European Customers**
Due to changes in VAT rules as of 1 July 2021, all sales to EU destinations will be deemed to be VAT exclusive, and the customer will be responsible for any VAT/Customs/Admin charges levied by the receiving authorities. Returns will not be accepted if you do not wish to pay these charges. I'm sorry for these additional terms and please do consider these extra costs before ordering!
We now deliver via Royal Mail to Europe and some International Destinations! Please note that expected delivery is approximately 7-10 days from leaving the parcel with the Post Office and our we have two rates to allow for parcels of different weights and values. Please note that should your parcel be in excess of 750g for Europe, or 750g for the remainder of our International Destinations, we will contact you to discuss any additional postage payment due. For your information, as a rule of thumb, approx 4-5m of fabric will usually be within the 1kg limit and 3-4m up to 750g - please note that this a guide only as different fabrics have different weights! Every additional 250g (approx 1m of fabric) will incur an extra £4 in postage charges.
**Customers are responsible for any customs, duties or extra charges levied within their home country.**
Please note that we try to be as flexible and accommodating as possible so if you require only a small amount of fabric to be shipped, please do get in touch and we will let you know the actual cost of shipping and charge accordingly!
I am sorry but we cannot be held responsible for any late or undelivered items, however in the event of an undelivered item, please do contact us and we will do our best to help.
Should you wish to collect your item from our base in Watford in Hertfordshire we will be pleased to waive the delivery charge, please contact us if we can help.
Delivery Rates
We have tried to make our delivery rates fair, and reflect the actual cost of posting.
Domestic Shipping
Order value up to £10.00 - £1.25
Order value £10.01 - £49.99 - £2.50
Order value £50.00 - FREE!
European Delivery
International Standard - up to £25 (up to approx 500g in weight) - £9.00
International Tracked & Signed - up to 750g in weight - £15.00
Please note that should your parcel be in excess of 750g we will contact you to discuss any additional postage payment due.
**Customers are responsible for any customs, duties or extra charges levied within their home country.**
International Delivery (Australia and New Zealand)
International Standard - up to £15 (up to 250g in weight) - £8
International Tracked & Signed - up to £50 (up to approx 750g in weight) - £18.00
Please note that should your parcel be in excess of 750g we will contact you to discuss any additional postage payment due.
I am sorry we cannot accept returns from international destinations. If you do find an issue with the fabric received, please do get in touch and we will do our best to help.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the address is entered correctly. Please double check the address as we will NOT be responsible for packages that are sent to the wrong address that was entered by the buyer! Thank you
