Delivery Rates
UK Delivery
We aim to process all orders within 1-2 business days. Most orders will be sent by Royal Mail First Class post which aims to deliver within 1-2 working days. We will always request proof of posting when we leave items at the Post Office. Certain larger or high value items may need to be shipped second class parcel or second class signed for, which allows us (and you) some peace of mind in terms of delivery - this does take slightly longer, but at least we can be sure it will reach you!
Should you wish to collect your item from our base in Watford in Hertfordshire we will be pleased to waive the delivery charge, please contact us if we can help.
European Delivery
**Important Note for European and Norther Ireland Customers**
Due to the introduction of the new Product Safety Rules in the EU (GPSR) we will no longer be able to ship to European and NI destinations until we are able to find a way to comply with these new complex rules. I am sincerely sorry to all of our loyal European customers, and will be searching for a solution so that we can post lovely fabrics to you again!
International Delivery
We now deliver via Royal Mail some International Destinations! Please note that expected delivery is approximately 7-10 days from leaving the parcel with the Post Office and our we have two rates to allow for parcels of different weights and values. Please note that should your parcel be in excess of 750g we will contact you to discuss any additional postage payment due. For your information, as a rule of thumb, approx 4-5m of fabric will usually be within the 1kg limit and 3-4m up to 750g - please note that this a guide only as different fabrics have different weights! Every additional 250g (approx 1m of fabric) will incur an extra £7 in postage charges.
**Customers are responsible for any customs, duties or extra charges levied within their home country.**
Please note that we try to be as flexible and accommodating as possible so if you require only a small amount of fabric to be shipped, please do get in touch and we will let you know the actual cost of shipping and charge accordingly.
I am sorry but we cannot be held responsible for any late or undelivered items, however in the event of an undelivered item, please do contact us and we will do our best to help.
I am sorry we cannot accept returns or exchanges from international destinations. If you do find an issue with the fabric received, please do get in touch and we will do our best to help.
Delivery Rates
We have tried to make our delivery rates fair, and reflect the actual cost of posting.
Domestic Shipping
Order value up to £10.00 - £2.10
Order value £10.01 - £49.99 - £3.00
Order value £50.00 - FREE!
**Customers are responsible for any customs, duties or extra charges levied within their home country.**
International Delivery (Australia and New Zealand ONLY)
International Standard - up to £15 (up to 250g in weight) - £10
International Tracked & Signed - up to £50 (up to approx 750g in weight) - £25.00
Please note that should your parcel be in excess of 750g we will contact you to discuss any additional postage payment due.
**Customers are responsible for any customs, duties or extra charges levied within their home country.**
I am sorry we cannot accept returns or exchanges from international destinations. If you do find an issue with the fabric received, please do get in touch and we will do our best to help.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the address is entered correctly. Please double check the address as we will NOT be responsible for packages that are sent to the wrong address that was entered by the buyer! Thank you
